We use 24-hour courier services to give the beer as much chance as possible of arriving fresh to your door. If you order before 9am, we endeavour to deliver the following day. During busy periods, orders may take up to three working days to dispatch.
Orders to the Isle of Man, Scilly Isles, Highlands and Islands and Northern Ireland have a delivery turnover of 2-3 working days.
Occasionally we may be unable to fulfil an order due to stock shortages or other issues beyond our control. In these cases, we will contact you directly to discuss the challenged we are facing and what we propose to do.
CLICK AND COLLECT
If you live locally to our premises in Finchampstead, you can choose to collect your order free of charge from the Tap Yard when you reach the checkout stage on our website.
Orders placed before 3pm will be available to collect from the next working day, within our following opening times:
MONDAY - 09:00 - 17:30 / The Tap Yard is closed - For Click & Collect please come to the warehouse shutters to the left of the Tap Yard (Please be aware that this is a working environment)
TUESDAY 10:00 - 21:00
WEDNESDAY 10:00 – 21:00
THURSDAY 10:00 – 21:00
FRIDAY 10:00 – 22:00
SATURDAY 12:00 – 22:00
SUNDAY 12:00 – 19:00
We will be unable to serve you if you arrive outside of these times, or if you have not received an email confirming that your order is ready for collection.
DELIVERY CHARGES AND ESTIMATES
We currently deliver to the UK only (including Northern Ireland).
Orders £60 and over to the UK Mainland will receive complimentary free shipping, with a charge of £5.99 applying to orders under £60.
Shipping to the Isle of Man and the Scilly Islands will incur a surcharge of £8.99* and will take 2-3 working days to arrive.
Shipping to UK Highlands, Islands & Northern Ireland will incur a surcharge of £14.99* and will take 2-3 working days to arrive.
We currently deliver to the UK only (including Northern Ireland), and for the time being, we are no longer able to ship orders to Jersey and Guernsey postcodes.
Delivery will be made to the shipping address specified when you complete your order. Where delivery requires a signature upon receipt, all items must be signed for by an adult ages 18 years or older. Our courier will not deliver alcohol to any persons under the age of 18.
*This surcharge is set by the courier and the following postcodes are affected can be found here - DPD Highlands and Islands. We use DPD’s Responsible Delivery – CO2 Neutral Service.
THE ORDERING PROCESS
As soon as your place an order, you will receive an order confirmation email from us, followed by confirmation when your package has been dispatched.
If you are not home when a delivery is made, a calling card will be left with contact details for you to arrange another delivery. After three unsuccessful delivery attempts, the goods will be returned to us, and an additional delivery charge may apply to redeliver.
Due to the nature of a brewery shop, we reserve the right to withdraw or replace products online without notice. Prices are also subject to change without notice.
ENQUIRIES & SUPPORT
Please contact us if you need any help or information regarding online orders.